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Shipping policy

Your order will be shipped within 2-4 days of purchase - you will be notified via email once your order has been shipped.

We are a small company and we rely on our delivery company to deliver our products to you safely and securely. However, sometimes somewhere something can go wrong. If this is the case please email us at hello@zoedepass.com and we will work with you to find a solution asap. 

STANDARD DELIVERY (2-4 WORKING DAYS)

Orders will be dispatched Monday to Friday

£3.95 via Royal Mail for orders under £150

Free delivery on orders over £150

NEXT DAY DELIVERY (ORDER BEFORE 3PM)

£7.99 via Royal Mail

EUROPEAN DELIVERY (4-10 WORKING DAYS)

Duties & taxes will be estimated at check out. We will endeavour to ensure you are not subject to additional charges. However, these maybe payable on delivery depending on the destination country.

£12.80 via Royal Mail International 

USA & REST OF WORLD DELIVERY (7-10 WORKING DAYS)

Duties & taxes will be estimated at check out. We will endeavour to ensure you are not subject to additional charges. However, these maybe payable on delivery depending on the destination country.

£18.25 via Royal Mail International


Refused Orders

Please contact us before refusing an order at hello@zoedepass.com. We will be unable to refund you until the package is received back at our warehouse and could result in additional delays. If an order is refused due to unexpected additional fees, Zoedepass Eyewear reserves the right to charge for shipping costs both ways, as well as any additional fee that might occur. 

Returns Policy

If you are not 100% satisfied  with your purchase, you can return your goods for whatever reason, within 28 days and in original saleable conditions. Items must be returned in the same condition as they arrived and you the buyer us responsible for the returned postage costs.

We hope there will be no need, but of course if you need to return or exchange them please print and complete our returns form:

Click HERE for our returns form

Please post your goods back to us within 28 days including your name and order number within the parcel.

All items returned to us are at your own risk and expense, so we recommend using a recorded or tracked service. 

*FREE RETURNS IN SEPTEMBER*

If you would like to exchange an item please email hello@zoedepass.com so we can check availability for you.

If you need to cancel your order please contact hello@zoedepass.com ASAP and we will do this for you.

Please see our Refund pages for more details.