FAQ's
Frequently asked questions
Your order will be shipped within 2-4 days of purchase - you will be notified via email once your order has been shipped.
Shipping Charges
UK - £3.95
Europe - £15
Australia & NZ - £25
USA - £30
Rest of the World - £30
Our Couriers
UK Mainland: DPD
Europe: DPD
Rest of the World: DHL
Duties & Taxes
Zoedepass Eyewear does NOT handle international duties and taxes. You will need to contact DHL/DPD to pay for any duties and taxes upon taking delivery. Please note, we cannot control or estimate these charges.
Refused Orders
Please contact us before refusing an order at hello@zoedepass.com. We will be unable to refund you until the package is received back at our warehouse and could result in additional delays. If an order is refused due to unexpected additional fees, Zoedepass Eyewear reserves the right to charge for shipping costs both ways, as well as any additional fee that might occur.
We are a small company and we rely on our delivery company to deliver our products to you safely and securely. However, sometimes somewhere something can go wrong. If this is the case please email us at hello@zoedepass.com and we will work with you to find a solution asap.
Shipping Charges
UK - £3.95
Europe - £15
Australia & NZ - £25
USA - £30
Rest of the World - £30
Duties & Taxes
Zoedepass Eyewear does NOT handle international duties and taxes. You will need to contact DHL/DPD to pay for any duties and taxes upon taking delivery. Please note, we cannot control or estimate these charges.
Refused Orders
Please contact us before refusing an order at hello@zoedepass.com. We will be unable to refund you until the package is received back at our warehouse and could result in additional delays. If an order is refused due to unexpected additional fees, Zoedepass Eyewear reserves the right to charge for shipping costs both ways, as well as any additional fee that might occur.
Our Couriers
UK Mainland: DPD
Europe: DPD
Rest of the World: DHL
If you are not 100% satisfied with your purchase, you can return your goods for whatever reason, within 28 days and in original saleable conditions. Items must be returned in the same condition as they arrived and you the buyer us responsible for the returned postage costs.
We hope there will be no need, but of course if you need to return or exchange them please either email hello@zoedepass.com or print and complete our returns form.
Click HERE for our returns form
Please post your goods back to us within 28 days including your name and order number within the parcel.
All items returned to us are at your own risk and expense, so we recommend using a recorded or tracked service.
If you would like to exchange an item please email hello@zoedepass.com so we can check availability for you.
If you need to cancel your order please contact hello@zoedepass.com ASAP and we will do this for you.
If you have a question about your order please email hello@zoedepass.com. We'll do our best to get back to you asap. We try to answer all emails and social media enquiries within 24 hours, but as working parents sometimes it can take a bit longer so thanks for your patience.
We welcome constructive feedback on our products and designs - it means we can potentially make them even better for next time. If you have some please feel free to email hello@zoedepass.com.
As always thank you so much for your support and orders it is all appreciated.